Mini-ChatNot getting a good enough apology when things go wrong is the most common complaint escalated by NHS patients in England, figures show
http://www.bbc.co.uk/news/health-34312126
'No apology' tops patient complaints
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'No apology' tops patient complaints
by annie » 22 Sep 2015, 08:15
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annie - Hero Member
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Re: 'No apology' tops patient complaints
by maureenho » 22 Sep 2015, 11:50
They don't like to admit they are wrong.
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maureenho - Global Moderator
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