'Take care complaints more seriously,'

[annie]

Complaints about health and social care should be taken more seriously, says the Care Quality Commission regulator.

Its report said there was a wide variation in the way complaints were handled across the NHS, primary care and adult social care services in England.

Too often people were met with a "defensive culture", the report said.

Health Secretary Jeremy Hunt has welcomed the move to improve care and said progress had been made.
http://www.bbc.co.uk/news/health-30348508