Broadband speed advertising misleading, say MPs

[annie]

The way broadband speeds are advertised is misleading and should be changed, a cross-party group of 50 MPs has said.

Internet providers are not in breach of current guidelines, even if only 10% of customers can obtain their fastest advertised speed, the group said.

The British Infrastructure Group is calling for greater powers to enable consumers to hold providers to account.

The Advertising Standards Authority said it was aware of concerns about speeds and would consider further work.


Other industries, such as airlines and banks, are forced to compensate customers for errors, delays and poor practice, so why not broadband?
British Infrastructure Group

"Our position on broadband speed claims in ads is based on extensive work undertaken in recent years, including a full public consultation on new guidance," it said in a statement.

The report from the infrastructure group, which was set up by former Conservative Party chairman Grant Shapps, said consumers had "very few rights and protections" they can turn to if they are "

http://www.bbc.co.uk/news/uk-politics-36060369

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