Right to 30-day refund becomes law
Posted: 01 Oct 2015, 10:24Right to 30-day refund becomes law
By Brian Milligan Personal Finance reporter
New consumer protection measures - including longer refund rights - have come into force under the Consumer Rights Act.
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.
Previously consumers were only entitled to refunds for a "reasonable time".
There will also be new protection for people who buy digital content, such as ebooks or online films and music.
They will be entitled to a full refund, or a replacement, if the goods are faulty.
If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed.
http://www.bbc.co.uk/news/business-34403005
By Brian Milligan Personal Finance reporter
New consumer protection measures - including longer refund rights - have come into force under the Consumer Rights Act.
For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.
Previously consumers were only entitled to refunds for a "reasonable time".
There will also be new protection for people who buy digital content, such as ebooks or online films and music.
They will be entitled to a full refund, or a replacement, if the goods are faulty.
If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed.
http://www.bbc.co.uk/news/business-34403005