Right to 30-day refund becomes law

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Right to 30-day refund becomes law
By Brian Milligan Personal Finance reporter

New consumer protection measures - including longer refund rights - have come into force under the Consumer Rights Act.

For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.

Previously consumers were only entitled to refunds for a "reasonable time".

There will also be new protection for people who buy digital content, such as ebooks or online films and music.

They will be entitled to a full refund, or a replacement, if the goods are faulty.

If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed.

http://www.bbc.co.uk/news/business-34403005

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