NHS 111 helpline 'dangerously understaffed'

[maureenho]

NHS 111 helpline 'dangerously understaffed' whistleblower says

A woman who worked at an NHS non-emergency call centre says it is "dangerously understaffed" with 75% of calls going unanswered.

Former NHS 111 call handler, Irsah Tahir, said the Derby centre was "swamped" with calls and staff were under "massive" pressure.

She said staff also had to give medical advice when nurses were unavailable.

Derbyshire Health United, which runs the centre, said it had investigated and "refuted" the claims.

Ms Tahir, 21 from Derby, told the Daily Mail: "I feel the service is completely unsafe.

"We were always short-staffed. There was never enough nurses.

"I'm not medically trained and I just don't think I was equipped to make those decisions."

http://www.bbc.co.uk/news/uk-england-de ... e-34389420

[annie]

This doesn't surprise me, the whole of the NHS is understaffed, well, the part with direct patient care