Carer: 'Staff told to go to next appointment

[wendy]

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The BBC understands that this week, Mitie's chief executive, Ruby McGregor-Smith, will meet senior officials at HMRC, the government department responsible for ensuring companies pay the minimum wage.

One Devon care worker, who left the company earlier this year, told the BBC that her branch expected carers to clip visits, meant to last half an hour, to just 22 minutes:

"They expect you to clip it to 22 minutes to give you an extra eight minutes to make up your travelling time to get you to the next call on time."

She also said that when elderly clients had a fall, carers were told by staff at the branch office to leave them on the floor.

"They've just been told, 'Well, leave them, as long as the door's open, so the ambulance can get in and go on to your next call."
http://www.bbc.co.uk/programmes/p02r8vyq

[Rosalind]

That is terrible, you cannot leave an elderly person alone when they are on the floor, they will be upset and frightened, they could also be hurt. How would they like an elderly relative of their's treat like that.

[maureenho]

Is it any wonder people decline from accepting Social care, to think back some years when Social Services were in control of home care in the community when I working I use to get 10-15 minutes travel time between calls and mileage allowance.

[annie]

It is getting beyond a joke