Service user and Carer needed

[wendy]

Central Locality Adult Community Service Development

Service User/Carer Involvement – Role Description

The implementation of the new Wellbeing Service across Norfolk and Waveney in September 2015 will have an impact on Central Adult Community Services, as there will be a movement of resources from Adult Community to Wellbeing. In order to prepare for this, a piece of work will be undertaken to develop the service and establish new ways of working. Service user and carer involvement is essential to the success of this work and the effectiveness of any changes made.

As a result, the Central Adult Community Service project is looking for a Service User and a Carer who have a range of knowledge, skills and experience to co-produce and support the work.

You will become part of the Design Team, working with Senior Clinicians, Managers and Peer Support Workers to have the opportunity to input in to the design of the new Central Adult Community Service.

You will have the opportunity to feed back information from the Design Group and disseminate back to the City and South Service User and Carer Locality Forum, creating the opportunity for wider consultation.

The following are guidelines regarding criteria and expected commitment of any involvement in the work.

Experience (essential) –

* Ongoing/recent experience of Adult Community Services in the Central Locality.

* Experience of discharge from hospital and back to the Adult Community Service.

* Involvement in the CPA process

Knowledge (helpful but not essential) –

* An understanding of the recovery principles

* The Flexible Assertive Community Treatment (FACT) model of care

* Locality and community resources/assets

Norfolk and Suffolk NHS
NHS Foundation Trust

Additional Skills (helpful but not essential) –

* ICT/communication skills (to contribute to the potential new ways of working)

Contributors will be asked to develop and comment on a range of service and operational projects. Specifically Service Users and Carers will be asked to co-produce a Service User/Carer satisfaction questionnaire to help monitor the work and evaluate the outcomes.

The time commitment is expected to be 1 hr. on a 2 weekly/monthly basis (either by email, in writing or at meetings). The first meeting will be held on Friday 16th January, at 10am in the Board Room at Hellesdon Hospital.

For people attending the Design Group, reimbursement for time and travel expenses will be paid at the Trust standard rate of £10/hr.

Please contact Gary Hazelden by email gary.hazelden@nsft.nhs.uk or by calling 01603 421447 if you have any further questions and/or to register your interest in this work.

[wendy]

Lorenzo SU engagement with Care plans

NSFT will be moving to a single clinical system for secondary mental healthcare on 20 April 2015. This will enable the Trust to have a more standardised approach, more efficient ways of working, and a much simpler way to maintain, manage and share information – meaning that clinicians will have more consistent, accurate, up-to-date and accessible information with which to improve Service Users’ experience and outcomes.

What are we looking to do?

Part of the Lorenzo programme is the standardisation of Service User Care Plans; we currently have different versions for Norfolk and Suffolk and would like to have one Trust standard version. We would like to work with Service Users and Carers to understand what they would like to see on their Care Plans.

Who are we looking for?

We are looking for 12 Mental Healthcare Service Users / Carers across NSFT, six from Norfolk and 6 from Suffolk. Individuals should be willing to play an active part in group discussions and work as part of a team in order to reach a consensus.

What do we want Service Users / Carers to do?

We would like Service Users / Carers to participate in a meeting with members of the Lorenzo team. The focus for this meeting will be to review current Care Plans used in Norfolk and Suffolk, and discuss and agree what they do and don’t want on the new Trust Care Plan.

When is the meeting?

The date of the meeting is Monday 9th February; the time is from 2pm-4pm.

Where is the meeting being held?

Simonds Coaches, Roswald House, Oak Drive, Diss, IP22 4GX; Tel 01379 647300.

How do I register my interest?

If you are interested in being involved then please let your Forum representative know.